Frequently Asked Question

Booking and appointments

How do I book an appointment?

You can book online or call our reception team on 0113 268 7578. Let us know which clinic you'd like to visit and we'll find a time that suits you.

Where are your clinics?

We have five clinics across Leeds and North Yorkshire:

• David Lloyd, Leeds
• Chapel Allerton, Leeds
• Harrogate Sports & Fitness Centre
• Ilkley Tennis & Squash Club
• The Wharfedale Clinic, Guiseley

How long does an appointment last and how much does it cost?

Appointment lengths and prices vary slightly between clinics. Call reception on 0113 268 7578 and we'll talk you through the options for your nearest clinic.

 

Payment and insurance

How and when do I pay?

If you're paying for your own treatment, you pay at the end of each session by cash, debit or credit card. At our Ilkley clinic, call ahead if you'd like to pay by card and we'll take payment over the phone. You can also pay invoices by phone.

Do I need a GP referral if I have private medical insurance?

We don't need one, but your insurer might. Check your policy terms, or ask your insurance provider if you're not sure.

Which insurance companies are you registered with?

We're registered with all the major insurers and a number of smaller ones. If you're not sure whether we work with yours, just ask reception.

What information do I need from my insurer?

You'll need your policy number and an authorisation code for physiotherapy. Some insurers also ask for your physio's full name and professional membership number, and reception can give you these.

How does my insurance excess work?

Once we have your policy number and authorisation code, we send the invoices for your sessions to your insurer. They deduct your excess and let both you and us know the amount. We then pass the remaining balance on to you to pay directly.

 

Your visit

Do you need to see my consultant letters, scans or X-rays?

Yes, please bring them. The more information your physio has, the better they can understand your condition. Your consultant will usually write to us and your GP after an appointment. If they haven't, you can ask them for a letter.

What should I wear to my appointment?

It depends on your injury. For a knee problem, for example, shorts are best. If you're not sure, ask when you book, or read our guide: What should I wear to my physiotherapy appointment?

I'm not a member of the club where you're based. Can I still come?

Yes. You don't need to be a member. Just sign in as a visitor when you arrive.

How do I find you?

Addresses and opening hours for every clinic are on our contact page. All our sites have free parking.

Is there disabled access?

Yes. All our sites have disabled access, with lifts inside the buildings.

Still have a question?

Our reception team is happy to help. Call 0113 268 7578, send us a message, or book online.

OTHER SERVICES

• Acupuncture physiotherapy
• Bike fit
• Bike fitting
• Strapping